Day 2 – Wednesday 10 October

Plenary sessions (all delegates)

OpeningWelcome remarks from the Chair

Director Future Capability & Governance, ACT Health

KeynoteProgress of digital transformation in defence

Chief Technology Officer, Department of Defence


Group Captain, Director Plan Jericho, Royal Australian Air Force

Morning tea

Digital Innovation and Smart Cities
Service Delivery and UX
Digital Innovation and Smart Cities

Remarks from the Chair

Director Future Capability & Governance, ACT Health

Panel DiscussionInstilling user-centred approach into service delivery- how to increase the knowledge and skills needed to develop citizen-centred public services

General Manager Service Delivery, Innovation and Development Division, Australian Digital Health Agency
Executive Director, Service Delivery, Service NSW
Design Thinking Instructor, GA

Lunch and networking

Service Delivery and UX
Platforms and Cyber risk
Service Delivery and UX

Digital reinvention by adopting user-centred design at the Department of Veterans Affairs

Assistant Secretary Portfolio and Transformation, Department of Veteran's Affairs

Afternoon tea

Plenary sessions (all delegates)

Panel DiscussionProcurement transformation - what does the future of procurement look like?

Assistant Director, ICT Contracts & Procurement, Department of Agriculture and Water Resources
Executive Director, Australasian Procurement and Construction Council (APCC)
Chief Executive Officer , Local Government Procurement
Managing Director and Co-Founder, Code for Australia

Using behavioural insights to improve policy outcomes

Managing Director, Behavioural Economics Team, Department of the Prime Minister and Cabinet

Case StudyEnterprise level business transformation at the Australian National University

Director, Digital Transformation Centre, Australian National University
Director, Service Improvement, Digital Transformation Group, Australian National University

ClosingClosing remarks from the Chair

Agile Capability Lead , Australian Bureau of Statistics

Conference close